Needs
By introducing a new market-leading data integration technology in its application landscape, the customer, in the context of operational management, has expressed the need to establish a competence center composed of resources with proven knowledge of the selected data integration platform and high problem determination & solving skills able to minimize downtime. With the adoption of a new technology, the customer has also identified the need to keep the platform up to date and implement and normalize 1. the onboarding processes of new projects; 2. Change Management processes interfacing with the offices in charge; 3. define best practices for the development of data integration processes; 4. Support the customer in the definition and evolution of the architecture, all this according to the methodology of the software vendor.
Transformation obtained
By introducing a new market-leading data integration technology in its application landscape, the customer, in the context of operational management, has expressed the need to establish a competence center composed of resources with proven knowledge of the selected data integration platform and high problem determination & solving skills able to minimize downtime. With the adoption of a new technology, the customer has also identified the need to keep the platform up to date and implement and normalize 1. the onboarding processes of new projects; 2. Change Management processes interfacing with the offices in charge; 3. define best practices for the development of data integration processes; 4. Support the customer in the definition and evolution of the architecture, all this according to the methodology of the software vendor.
Work Process
The competence and experience of our working group has allowed us to define a service model based on the following activities and which has affected the offices of different areas of expertise:
- Monitoring the platform through a proactive approach
- System upgrade and maintenance Interface with Informatica vendor support for case management to fix Performance analysis and improvements
- Support to the development team
- Product DB backup/restore tasks
- Define guidelines for the correct use of the platform
- Interface with infrastructure management offices 24-hour support and remote assistance
- Periodic service status report
